Implementation
A preliminary step in TQM implementation is to assess the organization's current reality. Relevant preconditions have to do with the organization's history, its current needs, precipitating events leading to TQM, and the existing employee quality of working life. If the current reality does not include important preconditions, TQM implementation should be delayed until the organization is in a state in which TQM is likely to succeed.
If an organization has a track record of effective responsiveness to the environment, and if it has been able to successfully change the way it operates when needed, TQM will be easier to implement. If an organization has been historically reactive and has no skill at improving its operating systems, there will be both employee skepticism and a lack of skilled change agents. If this condition prevails, a comprehensive program of management and leadership development may be instituted.
A management audit is a good assessment tool to identify current levels of organizational functioning and areas in need of change.
An organization should be basically healthy before beginning TQM. If it has significant problems such as;
Ø Unstable funding base,
Ø Weak administrative systems,
Ø Lack of managerial skill,
Ø Or poor employee morale