TQM In Construction
Is a structured system for managing the quality of construction products, processes, and resources of an organization in order to satisfy its internal and external clients, as well as its suppliers. Its main objective is sustained client satisfaction through continuous improvement, which is accomplished by systematic methods for problem solving techniques, breakthrough achievement, and sustenance of good results (standardization).
There is no standard or hard-line procedure for implementing TQM. Every construction company can practice TQM in a manner it sees best for its organization. However, a construction company’s TQM program must always be structured and internally standardized, i.e., everyone within an organization must practice TQM in the structured manner set forth by management
Total Quality Management is a description of the culture, attitude and organization of a company that strives to provide clients with products and services that satisfy their needs. The culture requires quality in all aspects of the company's operations, with processes being done right the first time and defects and waste eradicated from operations